Privacy Policy
1. Introduction
Welcome to Wellbot! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our WhatsApp-based nutrition assistant.
2. Information We Collect
We may collect the following types of data:
1.1 Data You Provide
Product label photos
Messages sent to the chatbot
Allergy preferences
Contact information (if voluntarily provided)
1.2 Automatically Collected Data
Device metadata
Usage analytics
Interaction history
1.3 Sensitive Data
Because users may scan product labels that contain allergen information or share dietary preferences, some data may be considered health-related under applicable law.
We process such data only to provide the Service and improve its functionality.
3. How We Use Your Information
We use your data to:
Analyze product labels
Generate nutritional summaries
Identify potential allergens
Improve the Service’s accuracy
Train AI models
Understand usage trends
Data used for AI training is anonymized or pseudonymized when possible.
4. AI Training & Data Processing
We may use your data to train or fine-tune AI models that power Wellbot.
This includes:
Text
Images
Annotations
Allergen preferences
You may opt out at any time.
Contact us at hello@wellbotapp.com to request:
Data deletion
Opt-out from AI training
Export of your data
5. Legal Basis for Processing (GDPR)
If you are in the EU, we process your data under the following legal bases:
Consent (using our Service, sending photos/messages)
Contract (providing the Service you requested)
Legitimate interest (improving Wellbot, security)
For sensitive data (allergies, health-related), we rely on explicit consent, which is given when you submit such data voluntarily.
6. Data Sharing
We do not sell your data.
We may share information with:
AI providers (for processing)
Analytics or infrastructure providers
Legal authorities if required by law
Whenever possible, data is anonymized.
7. Data Retention
We retain data only as long as needed for:
Providing the Service
Improving the Service
Compliance with legal obligations
You may request deletion at any time.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access your data
Correct your data
Delete your data (right to be forgotten)
Object to processing (including AI training)
Request data export (portability)
To exercise your rights, contact us at: hello@wellbotapp.com
9. Security
We implement reasonable technical and organizational measures to protect your data.
However, no system is 100% secure, and we cannot guarantee absolute protection.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated clearly through our website or WhatsApp.
Continued use of the Service after updates constitutes acceptance.
8. Contact Us
For any questions, contact us at hello@wellbotapp.com
